I’ve been a THREE customer for nearly 18 months along with my wife, and the service worked well, in Sydney. However, after moving to Melbourne, I found it was sub-standard. I couldn’t get reception in the heart of the city, I got none at my desk in a brand new building and none at home. And to top it all off, I almost never got 3G access.

Frustrated, I prepared to write to the TIO (Telecommunication Industry Ombudsman) to get some action, but first I Tweeted the THREE help desk team. They suggested that I migrate or move to Vodafone. The reason being that there are more towers and more infrustructure being built, the challenge for them was me, I am a sceptic. But they peaked my interest.

I continued and got a helpful phone call from a representative, someone who actually earnt the title “customer care” (this is rare these days). But I still wasn’t convinced, stubborn? Who me? A week had passed and finally, I decided to give it a go. Especially since I’m being charged extra for using other Carrier networks with THREE.

So over the weekend, I lost my THREE service, and I had to wait a day for Apple to unlock the iPhone via iTunes (I thought the internet made everything instant ) and this morning, I’m using the Vodafone service.

So what’s it like? Well, I get 2-3 bars in my house, and FULL strength 3G goodness at my desk, this is important as the kiddies sometimes need to get picked up from day care early. But the most amazing thing is that I have reception in the elevator and in the carpark at work….. not even my co-worker with Optus gets that!

I was going to leave THREE and move to Telstra at the end of my contract, plus get a new Windows Phone 7 of course, but I’m so impressed with the reception at my desk, that I’m not prepared to risk it. I’m pleased that the service rocks and will be staying with Vodafone at the end of the contract.

If you’re with THREE and are unhappy, migrate to Vodafone, it has been a great move for me.

I want to share this with you as it’s just as important to broadcast positive experiences instead of only the negative ones.

Update: I just told another co-worker in the office and he’s moving from THREE to Vodafone tonight. #VodaWIN